Return & Refund Policy

Last Updated: January 2024

1. Return Eligibility

To be eligible for a return, items must meet the following criteria:

• Item must be unused and in its original condition
• Item must be in original packaging with all tags attached
• Return request must be made within 30 days of delivery
• Proof of purchase (receipt or order number) must be provided

2. Non-Returnable Items

The following items cannot be returned:

• Items marked as "Final Sale" or "Clearance"
• Personalized or custom-made items
• Items that have been used, washed, or altered
• Gift cards and vouchers
• Items on sale with discounts greater than 50%

3. How to Initiate a Return

To start a return, please follow these steps:

• Contact our customer service at support@rangrezstore.xyz
• Provide your order number and reason for return
• Receive a Return Authorization (RA) number
• Pack the item securely with the RA number visible on the package
• Ship to the address provided by customer service

4. Refund Process

Once we receive your return:

• We will inspect the item within 3-5 business days
• If approved, refund will be processed to original payment method
• Refund typically appears within 5-10 business days
• You will receive email confirmation when refund is processed

5. Return Shipping

Return shipping costs are the responsibility of the customer unless:

• The item received was incorrect
• The item was damaged during original shipping
• The item has a manufacturing defect

In these cases, we will provide a prepaid shipping label at no cost to you.

6. Exchanges

If you wish to exchange an item for a different size or color:

• Follow the standard return process
• Indicate the desired replacement item in your return request
• If the replacement item costs more, you will be charged the difference
• If the replacement item costs less, you will receive a refund for the difference

7. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery
• Provide photos of the damage or defect
• We will arrange for free return shipping and send a replacement

8. Contact Us

For any questions about returns or refunds, please contact:

Email: support@rangrezstore.xyz

Phone: +92 300 1234567

Hours: Monday-Saturday, 9:00 AM - 6:00 PM PKT